Compare Microsoft Dynamics 365 across 11 key categories to find the best CRM for your business needs.
| Category | Microsoft Dynamics 365 |
|---|---|
| Overall Score | 8.5 |
Core Features Weight: 15% | 9.1 Comprehensive feature set |
Ease of Use & User Experience Weight: 15% | 7.2 Improving UX but still complex |
Implementation & Onboarding Weight: 10% | 6.0 Implementation requires expertise |
AI & Advanced Automation Weight: 10% | 8.9 Strong AI with Microsoft AI capabilities |
Customization & Scalability Weight: 10% | 8.7 Flexible Power Platform customization |
Integrations & Ecosystem Weight: 10% | 9.0 Strong Microsoft ecosystem integration |
Vendor Viability & Popularity Weight: 5% | 9.5 Microsoft backing ensures stability |
Pricing & Value Weight: 10% | 5.5 Premium pricing tiered by functionality |
Support & Community Weight: 5% | 8.0 Strong support infrastructure |
Future-Proof Technology Weight: 10% | 8.8 Ongoing investment from Microsoft |
Analytics & Reporting Weight: 5% | 9.1 Power BI integration is powerful |
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