Compare Salesforce, Microsoft Dynamics 365, Oracle CX across 11 key categories to find the best CRM for your business needs.
| Category | Salesforce | Microsoft Dynamics 365 | Oracle CX |
|---|---|---|---|
| Overall Score | 8.6 | 8.5 | 8.1 |
Core Features Weight: 15% | 9.5 Best-in-class core CRM capabilities | 9.1 Comprehensive feature set | 8.9 Comprehensive but sometimes complex |
Ease of Use & User Experience Weight: 15% | 6.8 Powerful but can be complex for new users | 7.2 Improving UX but still complex | 6.5 Traditional enterprise UX |
Implementation & Onboarding Weight: 10% | 5.5 Typically requires consultant help | 6.0 Implementation requires expertise | 5.3 Typically requires specialized implementation |
AI & Advanced Automation Weight: 10% | 9.2 Einstein AI provides advanced capabilities | 8.9 Strong AI with Microsoft AI capabilities | 8.5 Strong AI capabilities |
Customization & Scalability Weight: 10% | 9.5 Highly customizable with Lightning | 8.7 Flexible Power Platform customization | 8.8 Highly customizable but requires expertise |
Integrations & Ecosystem Weight: 10% | 9.7 Largest ecosystem of integrations | 9.0 Strong Microsoft ecosystem integration | 8.5 Good integrations particularly with Oracle products |
Vendor Viability & Popularity Weight: 5% | 9.8 Market leader with strong financials | 9.5 Microsoft backing ensures stability | 9.3 Oracle provides strong stability |
Pricing & Value Weight: 10% | 5.2 Premium pricing can be expensive for SMBs | 5.5 Premium pricing tiered by functionality | 5.0 Premium enterprise pricing |
Support & Community Weight: 5% | 8.5 Good support but premium support tiers are costly | 8.0 Strong support infrastructure | 7.8 Structured enterprise support model |
Future-Proof Technology Weight: 10% | 9.0 Continued innovation and acquisitions | 8.8 Ongoing investment from Microsoft | 8.3 Continued investment in platform |
Analytics & Reporting Weight: 5% | 9.3 Advanced analytics with Tableau | 9.1 Power BI integration is powerful | 9.0 Strong analytics capabilities |