Compare HubSpot, Zoho CRM, Freshsales across 11 key categories to find the best CRM for your business needs.
| Category | HubSpot | Zoho CRM | Freshsales |
|---|---|---|---|
| Overall Score | 8.8 | 8.5 | 8.2 |
Core Features Weight: 15% | 8.7 Strong core CRM functionality | 8.5 Comprehensive features at good value | 7.8 Solid feature set for SMBs |
Ease of Use & User Experience Weight: 15% | 9.2 One of the most user-friendly CRMs | 8.0 User-friendly with modern interface | 8.7 Clean, modern interface |
Implementation & Onboarding Weight: 10% | 8.5 Simple to implement with guided setup | 8.3 Relatively straightforward setup | 8.5 Easy setup and onboarding |
AI & Advanced Automation Weight: 10% | 8.0 Growing AI capabilities | 7.5 Zia AI assistant provides good automation | 7.2 Freddy AI provides good basics |
Customization & Scalability Weight: 10% | 7.5 Good customization but not as deep as enterprise options | 8.2 Strong customization options | 6.8 Basic customization options |
Integrations & Ecosystem Weight: 10% | 8.5 Strong integration marketplace | 8.0 Good integrations especially within Zoho ecosystem | 7.0 Growing marketplace |
Vendor Viability & Popularity Weight: 5% | 9.0 Strong market position | 8.5 Established vendor with growing presence | 8.0 Part of growing Freshworks suite |
Pricing & Value Weight: 10% | 6.8 Free tier but paid tiers add up quickly | 9.0 Excellent value for features provided | 8.5 Competitive pricing structure |
Support & Community Weight: 5% | 8.7 High-quality support and resources | 7.5 Good documentation but support can be uneven | 8.2 Good support experience |
Future-Proof Technology Weight: 10% | 8.5 Continued innovation and growth | 7.8 Continual improvement and new features | 7.5 Regular updates and improvements |
Analytics & Reporting Weight: 5% | 8.2 Good reporting with visual dashboards | 7.5 Solid reporting capabilities | 7.0 Adequate reporting for most needs |