Compare Insightly, Freshsales, Pipedrive across 11 key categories to find the best CRM for your business needs.
| Category | Insightly | Freshsales | Pipedrive |
|---|---|---|---|
| Overall Score | 7.8 | 8.2 | 8.4 |
Core Features Weight: 15% | 7.5 Good core features with project management | 7.8 Solid feature set for SMBs | 8.0 Strong focus on sales pipeline |
Ease of Use & User Experience Weight: 15% | 8.0 User-friendly interface | 8.7 Clean, modern interface | 9.2 Very intuitive interface for sales teams |
Implementation & Onboarding Weight: 10% | 8.2 Straightforward setup process | 8.5 Easy setup and onboarding | 9.0 Quick setup with minimal training needed |
AI & Advanced Automation Weight: 10% | 6.5 Limited AI capabilities | 7.2 Freddy AI provides good basics | 6.8 Basic AI capabilities |
Customization & Scalability Weight: 10% | 7.2 Moderate customization options | 6.8 Basic customization options | 7.0 Good for basic customization needs |
Integrations & Ecosystem Weight: 10% | 7.0 Basic integration options | 7.0 Growing marketplace | 7.8 Solid third-party app marketplace |
Vendor Viability & Popularity Weight: 5% | 7.5 Established but in competitive space | 8.0 Part of growing Freshworks suite | 8.5 Strong niche position |
Pricing & Value Weight: 10% | 7.8 Reasonable pricing tiers | 8.5 Competitive pricing structure | 8.2 Transparent and reasonable pricing |
Support & Community Weight: 5% | 7.5 Responsive support | 8.2 Good support experience | 8.0 Responsive support team |
Future-Proof Technology Weight: 10% | 6.8 Steady development pace | 7.5 Regular updates and improvements | 7.2 Steady improvements but limited breakthroughs |
Analytics & Reporting Weight: 5% | 7.2 Basic but functional reporting | 7.0 Adequate reporting for most needs | 7.5 Good sales-focused reporting |