System Adoption & Utilization Score Calculator

How the Score is Calculated

The "System Adoption & Utilization" score is calculated based on your responses to three key questions about how your team uses your CRM system. Each response is assigned a value from 0 to 1.0, and then the total is calculated.

A higher score indicates more significant issues with adoption and utilization.

Your Current Score

Try changing the responses below to see how the score changes

0.7Minimal issue (0-1.0)

Our team members don't regularly use our CRM system

Score contribution: 0.33

Our CRM system is difficult to use and requires complex workflows

Score contribution: 0.33

Our reporting is inconsistent or unreliable

Score contribution: 0.66

Score Calculation

q4: 0.33

q5: 0.33

q6: 0.66

Total Raw Score: 1.32

Final Score (multiplied by 3): 0.67

The final score is multiplied by 3 to normalize it to a 0-3 scale, where 3 represents the maximum level of concern.

Understanding Your Score

0.0 - 1.0: Minimal Issue

Your team is effectively using your CRM system with few adoption issues.

1.0 - 1.5: Minor Issue

Some adoption challenges exist but they're not significantly impacting operations.

1.5 - 2.0: Moderate Issue

Adoption problems are noticeable and starting to affect business outcomes.

2.0+: Serious/Critical Issue

Significant adoption issues are impacting your organization's effectiveness.