The "System Adoption & Utilization" score is calculated based on your responses to three key questions about how your team uses your CRM system. Each response is assigned a value from 0 to 1.0, and then the total is calculated.
A higher score indicates more significant issues with adoption and utilization.
Try changing the responses below to see how the score changes
The final score is multiplied by 3 to normalize it to a 0-3 scale, where 3 represents the maximum level of concern.
Your team is effectively using your CRM system with few adoption issues.
Some adoption challenges exist but they're not significantly impacting operations.
Adoption problems are noticeable and starting to affect business outcomes.
Significant adoption issues are impacting your organization's effectiveness.